Reference

Your legal position before joining

Your legal terms, account access rules, privacy choices, and DANA, OVO, GoPay, QRIS record handling are set out here before you open an account.

Account termsPrivacy choicesDANA recordsQRIS receipts
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loketcuanlogin Your legal position before joining
CONTACT ROUTES

Reach us about policy changes

Legal questions need a clear path, so we keep policy contact separate from general lobby chat. You can reach us inside your account, by email, or through the WhatsApp contact shown after login. Support is available daily from 09:00 to 23:00 WIB, and we may ask for your username, registered phone, and payment reference before discussing private account records.

Team online

In-account chat

Reach us through the in-account chat from Account > Help > Legal Request. We answer policy questions daily from 09:00 to 23:00 WIB and may ask you to confirm your registered phone.

Email requests

Send document changes or privacy requests to [email protected] with your username and registered DANA, OVO, GoPay, or QRIS reference. We reply with the next account step before changing records.

WhatsApp contact

Use WhatsApp only from the number shown inside your logged-in account. For legal questions, we confirm your account step by step before discussing wallet records or access status.

RECORD CARE

How we keep legal records

Your account record is handled through practical controls you can check. The Profile > Security path lets you update password details, while the wallet page shows DANA, OVO, GoPay, and QRIS references…

Data we collect

We collect your username, phone, login timestamps, device signals, and wallet references when you create or use an account. These details support identity checks, account recovery, legal requests, and transaction matching.

Cookie use

Cookies help keep your session active, remember language choice, and flag unusual access patterns. You can clear browser cookies, but we may ask you to log in again and verify your phone.

Account security

Use Profile > Security to change your password when your device changes hands. We may pause sensitive updates until your phone, recent login pattern, or wallet reference is checked.

Record retention

We keep transaction and access records for as long as needed to answer disputes, meet policy duties, and protect your account. Old records may be archived with restricted internal access.

Change requests

If your phone number, email, or wallet reference is wrong, contact us through Account > Help > Legal Request. We compare your request against prior account activity before making changes.

Game activity logs

Activity tied to Aviator, Andar Bahar, UFC MMA, and other categories may be stored with time, session, and result markers. We use those logs only for account checks and disputes.

Legal questions before you join

These answers focus on the legal points you may want cleared before you open an account or update your profile. We cover access rules, data handling, wallet records, cookie use, and correction requests. If your case involves a location rule, document mismatch, or payment reference, contact us from your logged-in account so we can see the right record.

Access depends on local law and is available only where local law permits. If your location or account status raises a rule issue, we may restrict access or ask you to contact support.

When you register, you accept the account terms shown on the sign-up screen, including access conditions, privacy handling, wallet record use, dispute handling, and security checks tied to your username.

We store payment references needed to match funding, withdrawals, and account disputes. We do not ask for wallet passwords, and support should never request your private DANA, OVO, GoPay, or QRIS login codes.

Open Account > Help > Legal Request and state what should change. We may ask for your username, registered phone, recent login time, or wallet reference before updating account data.

Access can change when local law, account verification, device activity, or wallet records need another check. We explain the next step through chat, email, or the WhatsApp contact shown after login.

We retain records as needed for disputes, security checks, account recovery, and policy duties. This can include login timestamps, game activity logs, DANA or QRIS references, and support messages.

Use Account > Help > Legal Request or email [email protected]. Our policy team responds during 09:00 to 23:00 WIB and may verify your phone before discussing account records.

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